Qarpentri guarantees the prices in this proposal for a period of 1 month. The prices may vary if your order is booked beyond this date. Quoted prices are applicable for this proposal only. Any modifications due to site validation, dimensions and / or a change in requirement may result in a change of price.
TAXES AND DUTIES
All Qarpentri product pricing is inclusive of taxes.
An order is considered confirmed only on receiving payment of the full order value.
Your order will be delivered on or before the assured delivery date which is 15 working days for Bangalore from the date of receipt of full payment. For all other cities, the material delivery date would be 21 working days. Qarpentri is not responsible for any delay in project implementation due to third party vendors, force majeure or for reasons beyond its control.
Installation of the project would be completed within 7 working days after the delivery. This timeline could extend in case there are snags or defects identified during project execution. This is also dependent on the site being ready for installation, with required permit, access, power supply etc.
Qarpentri only facilitates financial loans and services. Approval, processing, and terms of the loans and services are at the sole discretion of the financial entity/partner/service provider. As of now, we have two options for customers to avail EMI. A customer can make a credit card payment and get it converted into EMI's from the bank directly. The other option customers have is with ICICI bank PayLater - through this customers can check their eligibility for an EMI with their mobile numbers.
Qarpentri only facilitates financial loans and services. Approval, processing, and terms of the loans and services are at the sole discretion of the financial entity/partner/service provider. The terms of the loans and the partners providing these loans may change over time. Please reach out to your Qarpentri Point of Contact for more details.
To take in delivery of our products and to be able to start the installation without any delays, the customer’s site needs to be ready with the following work completed:
The site is expected to be ready to accept material delivery within 7 days of intimation from our team. In cases where there’s a delay, there would be a weekly demurrage charge of Rs.5,000. This is non-negotiable.
The installation will be done only after the site is ready for installation.
ADDITIONAL SCOPE OF WORK
For all additional work that is not included in the Qarpentri offering, the following options are available. The terms specific to each scenario is listed below.
Designs shared with the client at any stage are the exclusive copyright of Qarpentri and GS E-Commerce Pvt Ltd. The designs are shared with the intent that the order for the same is placed and executed by Qarpentri. Any designs shared by Qarpentri cannot be used, installed and/ or shared in any way or form without prior and written consent of Qarpentri.
Qarpentri produces good quality factory-made products and while we take utmost care in the quality check, delivery, and installation, sometimes there could be unforeseen minor damages or errors visible after the product is installed. Despite our best efforts and precautions, errors such as differences in material quality, material deliveries, site works, installer errors, and the like can occur. We commit to fixing such errors at the earliest.
Any delays caused because of the client's vendors, site readiness, payment delays, client selections not completed, delays caused by the builder, delays by the client in accepting quotations, and other delays because of client dependencies in the design service days and/ or because of force majeure conditions will not be considered in the delayed days.
Delay compensation will not be applicable if a client moves into the property and/or if some snags/works are pending.
Penalty: In case of delays post-design sign-off due to Qarpentri errors, Qarpentri will pay Rs. 20,000 per month on a pro-rata basis for all the days of delay beyond the handover date, and after a grace period of 15 working days. The penalty will not be more than 10% of the project value - the calculation will exclude any site services and add-ons or modifications requested post the project is sent to production.
The company will not provide any other compensation besides the delay compensation that is stated above.
CUSTOMER ABUSE POLICY
Qarpentri always prides itself on the paramount importance it gives to client service. Company employees/ personnel are trained to treat clients with utmost respect in every interaction. Despite our best efforts, in exceptional mitigating circumstances, like systems’ downtime, last-minute changes, and policy-related issues, our services may be impacted for short durations and it's our duty to reduce and minimize such circumstances to the maximum possible extent.
We request clients be mature in their understanding of the situation and resist resorting to hostile and abusive behavior. In such behavioral circumstances by a client the company reserves its right to take all such steps that may be deemed fit including, discontinuation of the project and/ or initiating legal action of civil and criminal nature.
Our team is available between 10 am - 7 pm, between Tuesday to Sunday. All meetings and discussions are expected to either happen at the site, at our store, or virtually.
CANCELLATION & RETURNS
Orders once confirmed (paid advance for) cannot be canceled. All payments made are non-refundable.
Customers are requested to check the scope of work and all design details in full. Any additional units confirmed after confirming the initial order will be considered as an add-on and will lead to a delay of the original order.
All issues/concerns are to be raised to us at email@example.com