FAQs

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Product

When will I get my order?

All orders are dispatched in 15 days from the date of payment and confirmation of the order.

How long will the installation take after the product is delivered?

Installation for 1 wardrobe takes only a day and it takes two days in total for 2- 3 wardrobes. An order for a 2 BHK home with a kitchen and 1-4 wardrobes can be installed in four days. Installation can take longer in cases where there are snags or defects.

Is there an additional charge for installation?

There is no additional charge for installation. All prices shared with you include installation, delivery and taxes. Please refer to your order details to understand the exact price of your order.

What is the warranty on these products?

Warranty is only applicable if the customer does not do any external work on the products by an outside agency after purchase. In such a case, the warranty provided by the company will not apply for both plywood or hardware. Warranty covers repairs of all the products wherever possible, however, the decision to replace them will be on the sole discretion of GSE Commerce only. Our warranty doesn't cover physical damage of the product including normal wear and tear, cuts or scratches, or damage caused by impacts/ accidents. Also it does not cover products that get damaged due to inappropriate use or those cleaned using wrong cleaning methods / products nor is it applicable to products exposed to moisture.

Can I request customised designs?

We will not be able to modify the products since we offer factory finished modular units. However, all the products from the individual units, internal configurations, colours of shutters,, hardware, accessories, and handles have been carefully selected by our team of experts after in depth market research. We are confident you will find products that satisfy your requirements. Our team of cabinet specialists will help you pick the right product configuration to suit your needs.

Can I change the shutters of my existing kitchen / wardrobes?

At the moment we do not provide this service. This is due to the variation in sizes across so many homes and our shutter sizes will not match your existing units.

Can I choose a colour that is not available on the website?

We do not offer colours from outside of our catalogue as that will make our warranty clause void. The 16 shutter colours offered on our website are based on the top selling colours in India. These 16 colours cover all categories of finishes from neutrals, light and dark wood grains to solid colours. You can safely trust our cabinet specialists to help you make the right selection for your product.

How do I place a bulk order?

Please feel free to contact the team. The cabinet specialists will be happy to help with the order.

I need civil changes in my house - is this included in your scope of work?

We do not undertake additional civil work at the site. We manufacture and install modular, made-to-measure kitchens and wardrobes. If you need help with modification of electrical or plumbing points in your kitchen to match the order, you can contact the vendors in our vendor list. We will be happy to share the vendor list with you to make it easier for you to pick one that suits you. You can directly contact the vendor and confirm your requirements with them. Please note, that timelines and prices need to finalised between the vendor and the customer. We will not be responsible for this coordination.

What is your scope of work for a kitchen order?

We manufacture and install factory finished modular kitchens and wardrobes. In kitchens we cover the installation of the countertop as well in our scope of work.

Can I cancel the order once it is confirmed?

Orders once placed cannot be cancelled. Since we commit to a 15 day delivery period, we start processing the order as soon as we receive the payment.

Can I return or exchange the product if there is damage?

Once the order has been delivered, the installation team will open the packages and do a quality check before installation. In the rare case that there is a defect or any issue with the order or part of the order, the team will arrange for a replacement at the site.

What materials are used in the products?

All units are made with verticals and shutters in commercial plywood, laminated on both sides and edges are sealed with PVC edgebanding. The horizontal surfaces are made with engineered wood.

What is the plywood that is used in the panels? Can we see a certificate for the plywood?

The shutters and the vertical panels in the carcass are made with ISI Grade Commercial Plywood that is borer resistant and moisture resistant grade manufactured to our specifications.  The shelves are made from engineered wood from the highest quality manufacturers in the country. The hardware we procure has passed through stringent quality checks and is made of the finest of steel.

What is the thickness of the laminates?

The thickness of laminate used ranges from 0.7mm to 1mm based on the functional requirement.

What is the brand of laminates & hardware used in the products?

The laminates and hardware are our own brands and are manufactured to exact specifications given by us.

I am not sure of the size of units required for my kitchen and wardrobes. How do I check for suitable sizes?

You can share an approximate size for your walls with the team for them to create a design for your kitchen and /or wardrobes. The cabinet team will in any case visit the site to get the exact measurements of the space to generate an accurate proposal.

How do I get the exact price of my kitchen and wardrobes?

The cabinet specialist will visit the site, take the exact measurements and then make the changes required in the order. Based on your functional requirements and the site measurements the cabinet specialist will create the exact design with the final price.

Where can I see the products and colour samples?

We are currently located at our IBO store in Bengaluru and by May we will be in other locations as well that are not firmed up yet. The cabinet specialists will also carry the samples with them during the site visit.

Do you deliver in my city?

We are currently live in Bangalore. We will soon expand to other cities. Please check back with us for your location.

What is the turnaround time for civil kitchen orders?

The turnaround time for civil kitchen orders stands at 15 days + installation. This will start from the day the revised measurements are taken on the site after we receive full payment from the customer.

What is the turnaround time for orders placed outside Bengaluru?

Turnaround time for orders from outside Bengaluru will be 21 days + installation

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