Warranty Policy

GSE Commerce warrants the original purchaser of a Qarpentri product against manufacturing defects only and for a limited period of time.

WHAT IS COVERED

5 years warranty on Plywood / Engineered Wood, hardware & accessories.

For any other product/service (Other than hardware accessories and Plywood/Engineered Wood)  that is delivered by Qarpentri, the manufacturer/service provider's warranty will apply and will change on a case-to-case basis.

The warranty covers repairs of all the products wherever possible, however, the decision to replace them will be at the sole discretion of GSE Commerce only.

The warranty is only applicable if the customer does not do any external work on the products by an outside agency after purchase. In such a case, the warranty provided by the company will not apply to both plywood and hardware.

This warranty is a structural warranty that covers delamination, edge-band peeling, bubbles in lamination, and borer infection. It also covers any bend more than 8mm, caused due to manufacturing defects and not due to wear and tear.

WHAT IS NOT COVERED

The warranty will not be applicable to products exposed to moisture. Rusting of hardware/accessories is excluded from the warranty because it is considered a result of normal wear and tear, environmental conditions, or lack of proper maintenance.

The warranty doesn't cover physical damage to the product including normal wear and tear, cuts or scratches, or damage caused by impacts/ accidents.

The warranty does not cover products that get damaged due to inappropriate use or those cleaned using the wrong cleaning methods/ products.

In cases where the laminate needs to be replaced and the selected laminate finish is not available/out of stock, Qarpentri will provide the closest possible match for the same.

Any scratch on the exposed furniture should be visible from a distance of 3 feet. Otherwise, it is considered a minor scratch and won’t be considered in the replacement warranty.

Warranty Terms if Site Services is undertaken by DesignCafe

In the course of undertaking the project, the company is required to provide various materials, equipment, appliances, and goods procured from third-party vendors, distributors, and manufacturers ("Third Party Products"). In connection with this, the company hereby assigns and transfers, to the maximum extent permitted, all warranties provided by the manufacturers and suppliers of the Third Party Products, along with any accompanying operating instructions, to the client. The warranties applicable to the Third Party Products are subject to the terms and conditions set forth by their respective manufacturers and suppliers, and they include the following:

Products & Services & Material(s)

Period

Warranty

Exceptions

Countertops - The warranty applies to all types of countertops, including natural materials such as granite and engineered materials such as quartz stone and engineered marble.

No Warranty

No Warranty

There is no warranty in relation to countertops except during the final quality control (QC) inspection conducted by the company at the time of handover to the client. Any issues identified during this inspection will be rectified by the company at no additional cost or expense to the client. However, after the inspection and handover, there is no ongoing warranty coverage for countertops.

Hardware: Manufacturer's warranty on products.

Period as defined by the Manufacturer

Warranty as per terms given by the specific brands

Exceptions to the warranty coverage are subject to the specific terms and conditions provided by the respective brands.

Electrical Appliances: Manufacturer’s Warranty. Appliance installation is done by the manufacturer

Period as defined by the manufacturer

Warranty terms as defined by the manufacturer

Exclusions as defined by the manufacturer, shall apply

Mirrors Glass and fragile items

No Warranty

No Warranty

There is no warranty in relation to Mirror glass and fragile items except during the final quality control (QC) inspection conducted by the company at the time of handover to the client. Any issues identified during this inspection will be rectified by the company at no additional cost or expense to the client. However, after the inspection and handover, there is no ongoing warranty coverage for Mirrors Glass and fragile items.

Gas Piping, Tiling and Civil Works

No Warranty

No Warranty

There is no warranty in relation to Gas Piping, Tiling and Civil Works except during the final quality control (QC) inspection conducted by the company at the time of handover to the client. Any issues identified during this inspection will be rectified by the company at no additional cost or expense to the client. However, after the inspection and handover, there is no ongoing warranty coverage for Gas Piping, Tiling and Civil Works.

Sinks, Taps and any Plumbing installation: Manufacturer’s Warranty on the Products

Period as defined by the manufacturer

The installation of taps and drain pipes is not covered under warranty for any leakage occurring after the handover.

The company shall be responsible for rectifying any leakage occurring during and immediately after the installation works carried out by the company.

Electrical Switches and LED Lights: Manufacturer’s warranty on products

Period as defined by the manufacturer

The warranty terms provided by the manufacturer shall apply. The company does not provide any additional warranty.

Exclusions as defined by the manufacturer, shall apply.

Electrical Wire: Manufacturer's Warranty

Period as defined by the manufacturer

Warranty terms as defined by the manufacturer, shall apply. The company does not provide any additional warranty.

Exclusions as defined by the manufacturer, shall apply.

Electric Installations: N.A

No Warranty

No Warranty

There is no warranty in relation to wiring except during the final quality control (QC) inspection conducted by the company at the time of handover to the client. Any issues identified during this inspection will be rectified by the company at no additional cost or expense to the client. However, after the inspection and handover, there is no ongoing warranty coverage for wiring.

Misc Products: Manufacturer's warranty Period

Period as defined by the Manufacturer

Warranty

The company shall not be held liable for any warranty coverage or claims pertaining to products or items that are typically excluded from warranty terms as per general industry standards.

It is hereby clarified that in the event of any conflict between the Terms and Conditions contained herein, and the Third-Party warranties, the Third-Party warranties shall prevail.

This provision states that the Company Explicitly disclaims any warranty, whether express or implied, in relation to the Third Party products and shall not be held liable for any issues or claims arising from them. Consequently, the client's exclusive recourse concerning the Third-Party products lies with the respective third-party vendors and manufacturers.

Please be advised that with respect to any new product and/or service introduced by the company, the Third-Party warranties provided by the respective supplier of the new product and/or the company offering the services shall take precedence.

 

  • Gypsum false ceiling (If executed by DesignCafe)
    The warranty shall be applicable solely to standard quality Gypsum ceilings for a limited duration of 12 months. If a defect is identified during the quality control (QC) inspection conducted by a company-authorized representative at the time of handover, the said defect shall be rectified in accordance with the stipulated claim provisions outlined below.
    The warranty policy shall apply where:
    • The total surface area of the false ceiling exceeds 150 square feet, subject to satisfactory inspection of the surface by the company's representative at the time of handover
    • The company shall undertake the necessary repairs and provide labor for the re-application of the paint coat, as may be deemed necessary to rectify any failure of the false ceiling, limited solely to the affected portion.
  • False ceiling failure shall mean any of the following occurrences:
    • Compromised board integrity, including instances of flaking and peeling of the joint compound, or detachment from the substrate.
    • Presence of cracks on the surface.
    • Growth of fungus and algae on ceiling surfaces spread over a minimum area of 5 sq feet
  • The warranty policy shall be void in the following events:
    • Occurrence of intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage or dampness.
    • Water penetration due to capillary rise from the ground level, water leakage, seeping, and continuous dampness of the surface.
    • Physical damage inflicted upon the surface with an external force or entity.
    • Defects arising due to failure or defects in the underlying structure to which the ceiling is anchored.
  • Fading and chalking occurring within normal limits on all surfaces in coastal areas shall not be deemed as a failure under this warranty.

PROCESS TO RAISE A MAINTENANCE REQUEST

A period of two weeks post-handover (including non-working days), will be considered as a grace period for maintenance requests and will not be charged. Customers can write to care@qarpentri.com to raise any concerns during this two-week period. Post that, all maintenance requests are to be raised at https://qarpentri.wify.co.in/ . Each maintenance request will be charged Rs.750 + taxes as service charges.

Qarpentri HBR Layout

241/B,Ground Floor,1st Stage, 4th Block Hennur Bellary, outer ring rd, HBR layout, Bengaluru, Karnataka 560043

Phone No. 080-68065060

Show in Map

Qarpentri Electronic City

Sri Banashankari Complex, 186/1, Bettadasanapura Main Rd, Chamundi Phase 2, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100

Phone No. 080-68065060

Show in Map

Qarpentri MG Road

39, St Mark's Rd, above Koshy's Restaurant, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001

Phone No.

Show in Map

Qarpentri HSR

2nd Floor, 11, 17th Cross Rd, Sector 7, HSR Layout, Bengaluru, Karnataka 560102

Phone No.

Show in Map

Qarpentri Whitefiled

3rd Floor, Ascendas Park Square Mall, ITPL Main Rd, ITPL Main Rd, Bengaluru, Karnataka 560066

Phone No.

Show in Map

Qarpentri Yerawada

Creaticity Mall, Unit No.2G04, Opposite Golf Course, Off Airport Rd, Shastrinagar, Yerawada, Pune, Maharashtra 411006

Phone No. 080-68065060

Show in Map

Qarpentri Coimbatore

110-113, 1st Floor Meena HighRise, Thiru Venkataswamy Rd(west),R. S Puram Coimbatore, Tamil Nadu 641002.

Phone No. 080-68065060

Show in Map

Qarpentri IBO OMR

Survey No: 458/3, 4, Old Mahabalipuram Road, next to Hindusthan College, Padur, Tamil Nadu 603103

Phone No. 080-68065060

Show in Map

Nippon Qarpentri

Aishwarya enterprises, #32, CRE complex, Hennur Main Rd, opp. BMTC Depot-10, Kalyan Nagar, Bengaluru,
Karnataka 560043

Phone No. 080-68065060

Show in Map

Lamna Qarpentri

547, Sadashiva Nilaya, 23rd Cross, 13th Main Rd, Sector 7, HSR Layout, Bengaluru, Karnataka 560102

Phone No. 080-68065060

Show in Map

Ambienz Qarpentri

No. 761, JV Complex, Doddakallasandra, Kanakapura Road, Bengaluru,
Karnataka 560062

Phone No. 080-68065060

Show in Map

SISA Qarpentri

2nd floor, Sudharsanamma Arcade, No 1, 8th cross, 24th Main Rd, 2nd Phase, J. P. Nagar, Bengaluru, Karnataka 560078

Phone No. 080-68065060

Show in Map

Starwood Qarpentri

No: 338, Outpost Police station road, off Kodigehalli Main Road, CQAL Layout, Sahakar Nagar, Bengaluru, Karnataka 560092

Phone No. 080-68065060

Show in Map

ANDezignz Qarpentri

1st Floor, Shree Durga Complex, Nobel Residency Rd, Central Excise Layout, Phase 2, Tejaswini Nagar, Bengaluru, Karnataka 560076

Phone No. 080-68065060

Show in Map

Riya Qarpentri

1st Floor, 599, 3rd Cross, 7th Main, CBI Road, opp. St.Jude's Chruch, HMT Layout, RT Nagar, Bengaluru, Karnataka 560032

Phone No. 080-68065060

Show in Map

Anttarangni Qarpentri

#23, Axis Bank Building, Haralur Main Rd, Ambalipura, Bengaluru, Karnataka 560102

Phone No. 080-68065060

Show in Map

Int360 Qarpentri

No 199/1, Third Floor, Varthur Rd, opposite Vinayaka Theater, Devasthanagalu, Varthur, Bengaluru, Karnataka 560087

Phone No. 080-68065060

Show in Map

ModularX Qarpentri

Plot No.7-1/2, 1st Floor, Opp. Bharat Petrol Pump, Madeenaguda, Hyderabad,Telangana 500049

Phone No. 080-68065060

Show in Map
×