GSE Commerce warrants the original purchaser of a Qarpentri product against manufacturing defects only and for a limited period of time.
WHAT IS COVERED
5 years warranty on Plywood / Engineered Wood, hardware & accessories.
For any other product/service (Other than hardware accessories and Plywood/Engineered Wood) that is delivered by Qarpentri, the manufacturer/service provider's warranty will apply and will change on a case-to-case basis.
The warranty covers repairs of all the products wherever possible, however, the decision to replace them will be at the sole discretion of GSE Commerce only.
The warranty is only applicable if the customer does not do any external work on the products by an outside agency after purchase. In such a case, the warranty provided by the company will not apply to both plywood and hardware.
This warranty is a structural warranty that covers delamination, edge-band peeling, bubbles in lamination, and borer infection. It also covers any bend more than 8mm, caused due to manufacturing defects and not due to wear and tear.
WHAT IS NOT COVERED
The warranty will not be applicable to products exposed to moisture.
The warranty doesn't cover physical damage to the product including normal wear and tear, cuts or scratches, or damage caused by impacts/ accidents.
The warranty does not cover products that get damaged due to inappropriate use or those cleaned using the wrong cleaning methods/ products.
In cases where the laminate needs to be replaced and the selected laminate finish is not available/out of stock, Qarpentri will provide the closest possible match for the same.
Any scratch on the exposed furniture should be visible from a distance of 3 feet. Otherwise, it is considered a minor scratch and won’t be considered in the replacement warranty.
PROCESS TO RAISE A MAINTENANCE REQUEST
A period of two weeks post-handover (including non-working days), will be considered as a grace period for maintenance requests and will not be charged. Customers can write to care@qarpentri.com to raise any concerns during this two-week period. Post that, all maintenance requests are to be raised at https://qarpentri.wify.co.in/ . Each maintenance request will be charged Rs.750 + taxes as service charges.
