Warranty Policy

GSE Commerce warrants the original purchaser of a Qarpentri product against manufacturing defects only and for a limited period of time.

WHAT IS COVERED

5 years warranty on Plywood / Engineered Wood, hardware & accessories.

For any other product/service (Other than hardware accessories and Plywood/Engineered Wood)  that is delivered by Qarpentri, the manufacturer/service provider's warranty will apply and will change on a case-to-case basis.

The warranty covers repairs of all the products wherever possible, however, the decision to replace them will be at the sole discretion of GSE Commerce only.

The warranty is only applicable if the customer does not do any external work on the products by an outside agency after purchase. In such a case, the warranty provided by the company will not apply to both plywood and hardware.

This warranty is a structural warranty that covers delamination, edge-band peeling, bubbles in lamination, and borer infection. It also covers any bend more than 8mm, caused due to manufacturing defects and not due to wear and tear.

WHAT IS NOT COVERED

The warranty will not be applicable to products exposed to moisture.

The warranty doesn't cover physical damage to the product including normal wear and tear, cuts or scratches, or damage caused by impacts/ accidents.

The warranty does not cover products that get damaged due to inappropriate use or those cleaned using the wrong cleaning methods/ products.

In cases where the laminate needs to be replaced and the selected laminate finish is not available/out of stock, Qarpentri will provide the closest possible match for the same.

Any scratch on the exposed furniture should be visible from a distance of 3 feet. Otherwise, it is considered a minor scratch and won’t be considered in the replacement warranty.

PROCESS TO RAISE A MAINTENANCE REQUEST

A period of two weeks post-handover (including non-working days), will be considered as a grace period for maintenance requests and will not be charged. Customers can write to care@qarpentri.com to raise any concerns during this two-week period. Post that, all maintenance requests are to be raised at https://qarpentri.wify.co.in/ . Each maintenance request will be charged Rs.750 + taxes as service charges.

Qarpentri HBR Layout

241/B,Ground Floor,1st Stage, 4th Block Hennur Bellary, outer ring rd, HBR layout, Bengaluru, Karnataka 560043

Phone No. 080-68065060

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Qarpentri IBO OMR

Survey No: 458/3, 4, Old Mahabalipuram Road, next to Hindusthan College, Padur, Tamil Nadu 603103

Phone No. 080-68065060

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Qarpentri Coimbatore

110-113, 1st Floor Meena HighRise, Thiru Venkataswamy Rd(west),R. S Puram Coimbatore, Tamil Nadu 641002.

Phone No. 080-68065060

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Nippon Qarpentri

Aishwarya enterprises, #32, CRE complex, Hennur Main Rd, opp. BMTC Depot-10, Kalyan Nagar, Bengaluru,
Karnataka 560043

Phone No. 080-68065060

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Qarpentri Yerawada

Creaticity Mall, Unit No.2G04, Opposite Golf Course, Off Airport Rd, Shastrinagar, Yerawada, Pune, Maharashtra 411006

Phone No. 080-68065060

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Qarpentri Electronic City

Sri Banashankari Complex, 186/1, Bettadasanapura Main Rd, Chamundi Phase 2, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100

Phone No. 080-68065060

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Lamna Qarpentri

547, Sadashiva Nilaya, 23rd Cross, 13th Main Rd, Sector 7, HSR Layout, Bengaluru, Karnataka 560102

Phone No. 080-68065060

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Ambienz Qarpentri

No. 761, JV Complex, Doddakallasandra, Kanakapura Road, Bengaluru,
Karnataka 560062

Phone No. 080-68065060

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SISA Qarpentri

2nd floor, Sudharsanamma Arcade, No 1, 8th cross, 24th Main Rd, 2nd Phase, J. P. Nagar, Bengaluru, Karnataka 560078

Phone No. 080-68065060

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Starwood Qarpentri

No: 338, Outpost Police station road, off Kodigehalli Main Road, CQAL Layout, Sahakar Nagar, Bengaluru, Karnataka 560092

Phone No. 080-68065060

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ANDezignz Qarpentri

1st Floor, Shree Durga Complex, Nobel Residency Rd, Central Excise Layout, Phase 2, Tejaswini Nagar, Bengaluru, Karnataka 560076

Phone No. 080-68065060

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Riya Qarpentri

1st Floor, 599, 3rd Cross, 7th Main, CBI Road, opp. St.Jude's Chruch, HMT Layout, RT Nagar, Bengaluru, Karnataka 560032

Phone No. 080-68065060

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Anttarangni Qarpentri

#23, Axis Bank Building, Haralur Main Rd, Ambalipura, Bengaluru, Karnataka 560102

Phone No. 080-68065060

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ModularX Qarpentri

Plot No.7-1/2, 1st Floor, Opp. Bharat Petrol Pump, Madeenaguda, Hyderabad,Telangana 500049

Phone No. 080-68065060

Int360 Qarpentri

No 199/1, Third Floor, Varthur Rd, opposite Vinayaka Theater, Devasthanagalu, Varthur, Bengaluru, Karnataka 560087

Phone No. 080-68065060

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